BRI also has a virtual assistant with artificial intelligence (AI) technology called "Smart BRI New Assistant" or "Sabrina."
Sabrina from BRI is like customer service, where customers can greet and invite Sabrina to talk through several channels, namely Facebook Messenger and WhatsApp. Sabrina can be accessed through a BRI Bank account owned by a customer.
Andrijanto also said that if customers change cellphones, they should delete the mobile banking application on the old device.
including deleting SMS and email history that includes OTP codes and other transaction validations.
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Andrijanto said that BRI always informs customers of all services through official communication channels (verified/blue tick) that customers can access via the Web: www.bri.co.id; Instagram: @bankbri_id; Twitter: bankbri_id; contact bri; promo_bri; Facebook: Bank BRI; Youtube: BRI Bank; Tiktok: BRI Bank; and BRI call center 14017/1500017. (*)